I do ALOT of shopping online. It’s no exaggeration when I say 90% of my purchases are done online. I hardly even shop at physical shops anymore!
Let’s see… from the usual clothes and make up, to things like groceries (yes, eggs, fresh milk, tofu and all) and contact lenses, I buy them all online.
For such an avid online shopper, what is the most important thing? (apart from affordable, trustworthy sellers lah)
EXCELLENT, RELIABLE DELIVERY.
How many times have you received a Registered Article delivery attempt sheet by SingPost?
I super hate it when I receive it. Because it means I have to either:
1. Go down to the post office to pick the package up
Now, as if it’s not lecheh enough having to travel all the way to the PO, most POs operate from 8.30am to 5pm on weekdays.
HOW, I ask you, is a hardworking person of the society supposed to make it there in time before or after work???
Sure, they are open on Saturdays till 1pm. Yay, finally can go collect cause no work!
60 OTHER PEOPLE ARE THINKING THE SAME THING.
How many times I’ve walked in on a Saturday, saw the ginormous queue, sighed and dragged myself to the end of the queue. The longest I’ve queued was close to an hour! What an utter waste of a precious day off!
2. I can request for a redelivery instead
But what time will the postman arrive? 10am? 6pm? As a tradeoff of not having to go to the PO, I have to freakin’ stay home the entire day (or cajole someone into staying home in my place).
However, it’s an entirely different ballgame in Japan. It is an understatement to say that I am absolutely IN LOVE with the delivery here. Too awesome.
Let me tell you why:
SPECIFY AT TIME OF PURCHASE
In the first place, many online shops use a service that allows you to specify delivery time and/or date when you check out. Perfectly planned and no more surprises!
CHOOSE REDELIVERY DATE AND TIME
I don’t usually choose to specify date/time because it does take a few more days for delivery, and I don’t like having to plan so far ahead. So I let them deliver as and when it’s ready.
In the event I’m not home, I can easily schedule a redelivery stating the date AND time period.
The super nice thing is that rescheduling can be done very easily, with many choices. My favorite is, of course, via the internet.
Type in the package number, select date and time, submit, DONE.
One of my favorite parts of this amazing delivery system is that if you put in your request before 6pm, you can select for redelivery… wait for it…
ON THE SAME DAY.
Awesome or what???
It’s not just the major players like Yamato Kuroneko or Sagawa doing these things. Japan Post is the same! This is really the norm here.
Every time I think/hear of SingPost I wanna vomit blood. Gave me so much grief with a few packages I posted to Singapore. Ugh. Hate them!
Oh, did you know Yamato Transport (which is really big in Japan) is operating in Singapore? This is the link!
Ooh, seems that they allow you to drop off packages at 7-11s! This is on top of the option of collecting it from your home.
They also offer “Cool” delivery which lets you mail perishable food.
There’s also the “Collect” option which lets paranoid customers pay only when they receive the goods. 一手交钱 一手交货 indeed. Haha.
Take that, SingPost! :I
By the way, Yamato didn’t pay me to write about them. Although I wouldn’t mind if they did lol. I just really love what they do! ;D