Beauty & Health Gadget Review (Beauty)

Review: Hada Crie Hot & Cool CM-N2000

22 June 2013

In a previous post, I compared 4 different Hada Crie models. That post was actually meant to be an initial review post, but comparison alone took up way more space than I expected so I had to do the review separately lest that post be mistaken for a thesis paper.

Just as well, as it gave me more time to collect samples and give a better-formed review.

Disclaimer: No subjects were harmed in the process of gathering samples, although some subjects had to be cajoled, prodded or poked to allow experimentation to take place.

With that out of the way, I present to you at long last…

The highly anticipated review of Hada Crie Hot & Cool N2000!

All the fancy-schmancy gadget reviewers do unboxing, so that’s where we’ll start. As they say, don’t reinvent the wheel!


Shiny new box

100-240V. Pretty much usable anywhere in the world! (unless you live in Grahamstad, Port Elizabeth or King Williams Town where it’s 250V…)

– Instruction booklet (34 pages of Japanese instructions, 10 pages of English instructions)
– Summary card
– Hada Crie unit
– Stand
– 2 cotton rings
– Power adapter

Note that the adapter is equipped with a Japanese plug: Two flat, parallel, identical-sized prongs. But travel adapters can easily fix that. They’re quite inexpensive too! I once got one for under $2 from Mustafa!

Summary card. I like the table in the upper left where there are different courses (e.g. “Moisture course”) and they tell you what modes to use!

The other side of the summary card. I know it’s a bit useless showing the card since most people who are reading this cannot read Japanese lol. If there’s enough interest, I could translate it, but I’m guessing there is no such need since most of the info is available on the web (and this post!)

The back of the unit

Somehow, I feel happy when I see anything that is “Made in Japan”. My brain somehow equates it to quality and safety. Are you the same way?

Right above it, it says “Do not rinse under water“. The metal piece you see at the bottom is the titanium plate, which your hand must maintain contact with for Steps 1-3.


I think almost everything is quite self-explanatory, except maybe the spritz bottle. Before the start, after every step, and at the end, I will spritz water from the bottle on to the tissue to clean the metal plates.

The unit is going all over your face, so keep it clean! Also, remember that the unit cannot be rinsed in water!


While it’s great that we don’t have to use any specialized products with Hada Crie, it also presents a new problem.

What to use at each step?

At the start, I was super confused trying to decide when to use what, so if you’re the same, hopefully this will give you some place to start!

However, I’m still experimenting to find out what products work best for my skin – switching cotton pads, toners, trying out step 2 without cotton pad, etc.

The key is to experiment and find out what works best for your skin!

To prep your skin for Hada Crie, make sure you start with a relatively clean face. This CANNOT be used to remove makeup!

Position the cotton pad over the plate and snap the cotton ring over it. Slowly soak the cotton pad with your toner of choice. Not too little that it will make gliding the device over your face abrasive, but not too much that it will ooze liquid when you press it against your skin either.

It hurts like a BIATCH if it gets into your eye.
True story. (not mine though XD)

Here, I’m using Thayers’ Alcohol-Free Rose Petal Witch Hazel with Aloe Vera (what’s with the long name T_T). I got it because I saw that it’s highly raved on iHerb, with a high rating and close to 2000 reviews. They have a range of different ingredients (lavender instead of rose, etc) and the toners frequently go out of stock!

It’s definitely very gentle but I don’t know if it’s effective for use with Hada Crie. Will explain more later.

Oh, if you plan to buy stuff from iHerb (they’re great for health supplements!), you can use my code HOC858 for up to $10 off your first order :)

When you turn the gadget on, the default setting is the lowest strength and “Warm Cleansing” mode.

I have translated it here:

To change the level, just press the “Level” button accordingly. It is recommended to use it on the Low setting for your first time.

Step 1 releases positive ions into the skin and draws out the impurities. Which is why it’s called “Cleansing“.

This model is called “Hot and Cool”, and for steps 1-3, the plate turns warm, but just ever so slightly. It’s more like barely-lukewarm to me.

Short pulses emitted as the gadget glides across the skin. As there are ions released, make sure that your hand is in contact with the plate at the back. Anyway, you will know if you are not holding it right. The vibrations will stop and it will emit warning beeping sounds.

The way Hitachi advises to use the gadget is:

From the center of the face, glide the device outwards and upwards. I like to move it in small circular motions as I move it out and upwards as well, because that was what my facial therapist used to do and also gives me the feeling that it’s more “stimulating”, if that makes sense.

I try to keep the device on my skin during the vibrations and lift it off my face to reposition during the short break in between the vibrations because I imagine the vibrations are when the ions are emitted. (not backed by facts though. just my imagination lol)

1. It is possible to use the device on someone else (like a lazy husband, for example), but you must maintain skin contact with that person for the ions to flow. Break contact and the device will stall. Tried and tested and was quite amused lol.


2. If you try to use the gadget on it’s own without a cotton pad or anything, the plate will warm up, but vibrations won’t start. Kinda amazing how the gadget knows…

For Step 2, you can use either:

  • Lotion + cotton pad OR
  • Thicker lotion (serum/emulsion/gel types) without cotton pad

I’ve been using it with the cotton pad mainly because I don’t have any lotion thick enough. I wanted to use up stuff I can find at home first. This gadget already sucked up so much $$$ so I have to save every yen possible! D:

Use a new cotton pad and soak it with your lotion of choice. I try to use lotions that are moisturizing. After all, this is the “Moisture up” step!

I think Hada Labo’s Super Hyaluronic Acid Hydrating Lotion is super well-known, so no need for me to introduce it. But for the uninitiated, here’s a commercial on YouTube. The trademark scene is at 0:11, with skin so plump and bouncy!

This step releases negative ions which penetrate the cuticle layer to optimize moisturizing. Again, your hand needs to be in contact with the plate.

The vibrations this time are long pulses instead of the short pulses in Step 1. As before, I keep the device in contact with my skin during vibrations and reposition during the breaks in between.

For Step 3, you can use either:

  • Sheet mask OR
  • Milky emulsion type lotions

No need for cotton pad in both cases.

I have only used it with sheet masks, not emulsions. I brought a stash of My Beauty Diary masks to Japan that I bought on my trip to Taiwan, so that’s what I used here. The good thing is that it is cheap and quite common due to its popularity (or is that just in Singapore?)

But I do find that this mask was a bit too thick for my liking. I feel like the ions cannot properly penetrate the thick cotton!

It’s also absolutely DRENCHED in essence, so as I glide the device across my skin, the essence will keep dripping T_T It’s really quite annoying because the essence is quite sticky. I think it’s one of the rare times there’re complaints of too much essence in masks, eh?

Both positive and negative ions are released in this step, so keep that hand on the titanium plate! The pulses are extremely short for this step.

I feel that using the mask for just 3 minutes is quite a waste, so after this step ends, I usually keep the mask on for another 10 minutes or so before proceeding on to Step 4.

My favorite step! At least during summer. I think I’ll hate it in winter cause it’ll be freezing cold, lol. Subject F hates this step though. Like, really hate it. Insane. I don’t understand why. It’s so cooling and soothing!

For this step, the plate on the back is used. When this mode is selected, it will take about 10 seconds for the plate to rapidly cool to about 10 degrees below the current room temperature. After it beeps to indicate that it’s ready for use, 1 min 50 seconds remains to pat the plate all over the face to close them pores!

Yeah, this is my favorite step because the coolness supposedly will help close up and shrink pores. It’s also the main reason why I shelled out money for this model instead of the cheaper CM-8xx ones!

No ions are emitted, so there is no need to be mindful of how you hold the device.

The end of this step also marks the end of the 11-min full course. I do the full course about once a week. On other days, I do the “Daily course”, which comprises of Steps 1, 2 and 4.

It is possible to do the full course every day as well. It is recommended that for Step 3, use the sheet mask a maximum of two times a week. The rest of the time, use emulsion type lotions instead.


So how did the samples look like? The skin’s before and after?

I have them all!

We will be mainly discussing a certain “Subject F”‘s results, since my own are quite… boring. But I will include bits and pieces of my own results on occasion.

First up, the cotton samples from Step 1 (I know I said 14 samples previously, but just take what you can get! :D)

Subject F’s Step 1 cotton pads
(Day 11 and 12 are wrongly placed in the photo. But you wouldn’t have noticed if I didn’t point it out, right?!)

The first day, I used Muji’s peelable cotton pads. These are super thin and I thought the thinness would be great for the ions to easily penetrate.

I was super disappointed after I saw how clean it was lol.

As I looked at our cotton pads, I was mentally comparing it to what I read in this blog post, which is a review of the older version of the model I bought.

Look at her results!

Really, I was uber disappointed! Neither mine nor Subject F’s cotton pads look anything near hers!

I really contemplated returning the gadget and maybe getting the one she used instead (the older CM-N1000). Could it be possible that the gadget performed even worse after the “upgrades”? The saying  “If it ain’t broke, don’t fix it” really came to mind.

I was agonizing over it the entire day, and decided in the end to give it another chance.

I thought perhaps it might be the type of cotton pad used. The Muji ones are very soft, while the ones she used looked like they had an exfoliating texture.

So I went out and bought new cotton pads! The ones that I bought are rated #1 on @cosme, a very popular beauty products review website in Japan.


Day 1 – Muji cotton pad

Day 2: Unicharm cotton pad

Well… sorta dirtier?

My own are quite depressing:


You must be thinking, “Crazy girl! Face clean also want to complain!”

Haha! But I am DEAD SURE that there’s lots of dirt hidden in my (and Subject F’s) pores! Which led me to conclude that Hada Crie wasn’t doing its job.

To be honest, I was quite upset for a while because I thought I just wasted $400 on something that didn’t work :(

But I went to analyze everything again, discussed it with Subject F, did everything to shake off the heavy feeling that was hanging over me.

I thought about how her cotton pads look:

The middle cotton pad is how it looks when she uses the toner normally, and the one on the right is when it is used with Hada Crie.

Then I thought about *my* own cotton pad. My cotton pad is always clear after using toner! So maybe my skin isn’t as dirty in the first place?

Or maybe it’s the product (Paula’s Choice Skin Perfecting 2% BHA liquid with salicylic acid) she used that’s super effective? My toner always felt a little too gentle.

I was so determined to confirm this new theory that I set out to buy the exact same toner the person used. Unfortunately, I haven’t had a chance to test it yet because I had to specially order it from USA and it’s on it’s way to me!

The second thing that made me give up the idea of returning the device is that although I couldn’t see the results, I could feel it.

As ridiculous as it sounds, I didn’t think to touch my skin.

I thought I could just see the results from the cotton pads alone lol. So I was surprised when I touched my cheeks by accident and found that they were obviously more “Q” (or plump, if I were to say it in English). It really felt “bouncier” and like it was boosted with moisture!

After that, I felt a bit better and gave up the idea of returning the product.

I’ve talked about dirt removal and moisturizing. How about pore minimization, the reason I splurged on this model?

Let’s look at the following figure:

Photos were taken under the same lighting, on the same couch, in the same position, same facial expression, same angle. i.e. conditions were as identical as humanly possible.

I adjusted both photos to be of the same scale (using the size of nose as guide) so that comparison is fair. Apart from that, I didn’t alter the photo much so that it doesn’t skew the results.

As you can see, the pore size didn’t really change much. Phooey :(


Notice that the pores are less spread out and more clustered? It’s as if the skin firmed up, which is why they are closer together!

Or is it just my imagination?

You be your own judge.


I had quite a roller coaster ride of emotions with this device. From being super confused as to which model to get, super excited to try it, extremely disappointed when I thought it didn’t perform, agonizing over whether to return it, and now hopeful of its potential.

I blame it all on the price tag.

If it’s just $40, I would just curse and chuck it aside if I thought it didn’t work. But it’s almost $400!

So do I think it was a good investment?

I’ve had it for just slightly under a month, so I think it will be hasty to flat out say for sure. But if I had to comment based on the current results, I would say that the lower-end models (N810 or N820) would have sufficed.

I am 100% convinced of Hada Crie’s moisturizing abilities. I have experienced it for myself and can heartily recommend Hada Crie for its moisturizing abilities.

However, my main motivation for getting this model is because I wanted the pore-minimization effect, but as of the current results, it has not delivered.

But as I stressed earlier, it’s still too early to really tell. Which is why I’m still holding out for it to work! PLEASE WORK! The pores on my nose really needs help! ;___;

I will keep using it and if anything post-worthy comes up, I will be sure to do a follow-up post.

In short: I highly recommend CM-N2000 for it’s moisturizing properties. Pore minimization effects remain unknown at this point.

This post was lengthy, but I hope this post was helpful and gave you a better of this model and Hada Crie in general!

If you have any questions after digesting both my posts on Hada Crie, post away! I consider myself somewhat of a Hada Crie expert after so much research for purchasing and writing the posts lol.

If you have any experiences with Hada Crie, please comment and share! I would really love to read about it!


16 Jan 2014: Added a follow-up post to N2000.

Adding this info because I have been frequently asked…

Where to buy


or if in Japan, any major electrical store like Yodobashi or Bic Camera (they only carry the latest models though).


  • Reply Cutie Fishball 22 June 2013 at 4:13 am

    Hi Rin-R-

    Nice meeting you here! We can chat more on beauty related stuff!!!

    My first thought was like, geez, I must have a very dirty face!
    But Paula’s Choice is quite a strong toner, so becareful with that. I tried it with Naruko’s toner and it doesn’t draw as much dirt compared to PC’s 2% liquid.

    When I saw this new device, I almost wanted to get it, but since there is nothing wrong with my device, I have no excuse to get a new one (I am not cursing it to break) But the warm function really appeal to me in the winter time (we have really cold winter here!)

    But another thing I think of is, is this newer model corded when you use it? It looks like yours is corded when you power it up…. If it’s not corded when using it, maybe that explains the less cleaning quality?

    Try a stronger toner and see if it works…. 2% liquid can dissolve all the dirt in ur clogged pores and maybe that will work?

    In an ideal world I could have swapped with you! lol! (just kidding, you wouldn’t want an older model!)

    • Reply Jit 11 June 2016 at 12:05 pm

      Hi i sm missing my hada crie cable CMN2000 cable. This is unfortunate. Where do i get a new cable?

  • Reply Rin R 22 June 2013 at 4:26 am

    Hello! (should I call you Cutie Fishball?)

    Haha yes! I’m becoming somewhat of a beauty/skincare fanatic of late, and would love to chat about it :D

    I think everyone has a dirty face lol, which was why I so desperately wanted to clean mine. Yeah, I will be sure to test it first, since it is possible I may not be able to use PC’s 2% liquid in the end due to allergies, sigh.

    If I had the N1000, I wouldn’t bother getting N2000. The functional differences are minimal, but the price tag difference is significant!

    The warm function -really- is not that warm, so you aren’t missing out much!

    Yes, it’s still corded, unfortunately. I would have loved a wireless one, but I think it consumes too much power to be cordless.

    Yep, still experimenting with different products to see what works best!

    Haha, I would love to swap – at least to try, heh. I wanna know if it’s really due to difference in products or the unit itself!

  • Reply Cutie Fishball 22 June 2013 at 4:46 am

    Wow you surely responded fast! And yes you can call me fishball! Would love to exchange more on beauty ideas with you!

    Isn’t really late in Japan/Singapore now? (I am jealous of you in Japan! I think I will go nuts if I live there!)

    We all like to keep our skin in its best condition! But yes, some people who find the 2% too strong will try the 1%….

    yes the warm function can be nice…. but you can easily do it with a facial steam mister that is also very relaxing!

    but you are right, the new model comes with a much heftier price tag!! and with the new functions the motor will need more power to make it work….

    I am going to sneak in and read through your blog now, I saw some interesting articles on cheap stay in JP!!!

  • Reply Kelly Grainey 22 June 2013 at 7:24 am

    Hello Rin-R,

    It’s me again! Thank you for your follow up post, it was really helpful. So basically are you recommending to get the N820 over the N2000? The N820 is more affordable for me and I wouldn’t feel getting ripped off on a beauty device. The N2000 is pretty expensive

    I currently use Paula’s Choice Skin Perfecting 2% BHA Liquid Exfoliant like Cutie Fishball does. It’s pretty strong and somewhat drying especially around the nose areas so be careful while using it.

    Thanks again for the review.

  • Reply Rin R 22 June 2013 at 4:57 pm

    Fishball: Haha, I happened to be online, thus the fast reply! Yup, I’ll be posting more on beauty stuff in the days to come and welcome your input!

    I’m sorta a nocturnal being, and keep rather different hours from other people lol. Heh, I loooove Japan! Have you been to Japan before?

    I hope you found the posts interesting! ;D

    (Oh, you can just call me Rin :)

  • Reply Rin R 22 June 2013 at 5:10 pm

    Hello again! The post is up partly due to your nudging, so I’m glad you found it useful!

    As it currently stands, it feels like what I’ve experienced so far (the moisturizing effects) can be achieved with the N820 or perhaps even N810. But as I mentioned, perhaps one month is too short to judge the full potential of the gadget. Who knows, pore size may be minimised with continuous use! (Which is what I’m hoping for…)

    If pore minimisation is not a concern for you, then perhaps the N8xx models will be a better choice when considering it in totality (function vs price).

    Thank you for the advice regarding PC’s 2%! Does your cotton pad also look like Fishball’s when you use it normally? I’m even more curious than before about this liquid!

  • Reply Cutie Fishball 24 June 2013 at 11:51 pm


    I used to be a nocturnal animal before I have a full time job…. and somehow I can get more work done when it’s quiet and less distractions…

    Can’t wait to see more of your beauty product reviews…. and I think it will make the rest of us very jealous as some of the products maybe hard to find in the US (or even we have it, it may cost a leg or an arm here!!!)

    I have been to Japan before but it was a while ago… and I have just been to Tokyo. I would like to visit Japan again in the near future, after I save up some first… and would love to explore other cities in Japan!

    I basically read through all your posts on Friday afternoon at work and love the blog posts on Japan…. and the strawberry picking tour!!!

    I look forward to see more of your posts and your views on living in Japan (drools…)

    And btw you know Yu Ming too?

  • Reply Rin R 26 June 2013 at 3:20 am


    Haha, I’ve always been one with or without a full time job XD

    Ironically, majority of the products I’m experimenting with of late are not Japanese lol.

    Yep, there are definitely many other lovely cities in Japan. That is one of my goals too, to visit as many different cities as I can!

    Awww, thank you so much for the support! ♥
    I’ll continue to work hard! :D

    I’ve read her blog before, but we don’t know each other :) But we’re quite similar, huh? Both Singaporeans, both living in Japan!

  • Reply Cutie Fishball 26 June 2013 at 5:50 am


    With my full time job, it’s hard to stay up late these days… and on weekends, I guess the leftover stress from the week has turned me to a person with “regular” sleeping habits now… I can hardly stay awake past 1am!

    huh? you experiment with non Japanese products! I guess the grass is always greener on the other side. I always tried to find the extra step to order Japan exclusive products (the Hada Crie machine is a very good proof!!!)

    Yu Ming is the same too, she tends to try a lot of non US products… and both of you have big similarities… I guess one day you girls will meet in Tokyo!

    I have always wanted to do a trans-US road trip but I have been saying this for years… I guess when the opportunity really comes I need to drop everything and just do it! But I bet there is lot more to see, eat, and shop in Japan too! And probably take less time driving on the road too!!!

  • Reply Rin R 28 June 2013 at 4:52 pm

    Haha, there are just too many products out there to solely use Japanese ones. But that’s not to say I don’t use Japanese products! It’s just that lately, many of my products are non-Japanese :)

    I think you should make plans to go on that road trip! It sounds like it’ll be lots of fun! Yep, we are also planning to travel to more places in Japan – but first we have to convert our license to Japanese licenses ;D

  • Reply jacqqqqq 29 June 2013 at 12:18 am

    hello Rin!! Thank you for the in depth review and the comparison between each models. It was really informative and well-written.

    I was quite tempted/curious about the N2000 model esp the cooling mode, but a few things put me off.. it has to be corded when using and also the hefty price tag!

    I currently have the N810 for about 1 mth and I must say it has worked very well for me! Before my skin was quite dull, rough and clogged, especially due to the hot/sunny weather in SG.. after using it consistently for about 3 weeks (i stopped for 1 week cos I got skin irritation from another product), my skin condition has improved a lot.

    I’m using a textured surface cotton pad with Shiseido White Lucent Brightening Softener and my cotton pads are as dirty as Cutie Fishball.. after which, I pair it with La Mer Moisturizing Gel or Hada Labo Arbutin Whitening Milk on the Micropat mode. I suspect it is the type of toner that you used, perhaps it’s not strong enough it won’t clean as much? Can experiment out with different type of toner :)

  • Reply Rin R 29 June 2013 at 2:18 pm

    Hello Jacq!

    I’m glad you found this post helpful!

    N1000 also has the cooling mode, but still needs to be corded. But it solves at least the price tag issue? Although you will need to get a transformer for use in SG.

    It’s great to hear N810 worked well for you! How has it improved? More moisturised?

    From what you’ve said, I really think its the toner then!! Are your cotton pads dirty if you use your toner normally without hada crie? The toner I ordered (Fishball’s) is on its way to me and I can’t wait to try it out! :D

  • Reply jacqqqqq 1 July 2013 at 5:29 pm

    Hey! thanks for replying! Yea i wasn’t very keen on using a transformer/corded function as I plan on travelling with it. Hence the N810 suits my lifestyle perfectly!

    my skin has improved quite a lot.. more even in skintone, less clogged.. don’t have flakey spots or pimples anymore..

    My cotton pads are dirty even without using the hada crie with it. Some toner can clean more stuff, some are less effective. So far for me, the most “cleaning” toner is the shiseido one, hence i used it with the Hada Crie..

    Thank you again for the interesting read!!! Do write up on how the toner you ordered has work for u k? :)

  • Reply Rin R 2 July 2013 at 12:59 am

    Hello again, Jacq!

    Yep, definitely sounds like N810 is a good match for you!

    It’s awesome that Hada Crie works so well for you. I’m slightly jealous lol.

    Ahhh, yeah, my cotton pads are super clean normally, so that may be the reason. Hmmm, Shiseido… I’ll KIV it for future ;D

    I’ll do a follow-up if I have enough information to form a post! Hehe.

  • Reply MommyStarz 6 August 2013 at 7:36 pm

    hi i’m so happy to come across your posts. have been contemplating getting one of these for ages (put off by price)… now they’re on beecrazy (like a groupon)

    i can’t decide between the n820 or the n2000??? they’re both pricey anyways. i saw your table on your other post and i prefer the wireless option, but the n2000 has a cooling option???? ARGHH!!!!!

    or maybe i should just try to look for the n810 which also is wireless and can cool???

  • Reply Rin R 6 August 2013 at 10:24 pm

    Hi MommyStarz!

    You sound like me when I was deciding on which model to get lol.

    I think if pore minimisation is very important to you then go for the N2000. Unless you intend to use it in different places around the house with no easy access to an electrical outlet, the wireless option is not really a major deciding factor. I realised this after using mine. I usually sit at one spot and finish my entire Hada Crie routine so I don’t actually need the wireless option. The wire doesn’t bother me either :)

    FYI N810 does not have the cooling function. Only N1000 and N2000 do.

    Btw, beecrazy is crazy expensive! The original item is already expensive enough but the price they are selling at is insane, even with the supposed discount. If you are interested, I can help you buy it at Japanese retail price. I only charge a small fee. If you’re not comfortable, that’s ok too. I just feel so painful seeing people having to pay such high prices >_< In any case, I hope you’ll be able to decide on a model to start using! I’m always excited to hear what products people use it with and how the results are for them :)

  • Reply MommyStarz 9 August 2013 at 7:21 pm

    really?! the beecrazy one is much cheaper than the retail ones here. n810 is going for HK$1990 in the stores! i want my pores to get smaller, but i can’t help but think an icepack will help with that instead of the cooling option. i do prefer a wireless one though, because i don’t think i can sit still in one spot for the whole process hahahah. i’m leaning towards the n820… but i think i’ll wait another month or so and see how the prices go… how much do they cost in japan?

  • Reply MommyStarz 9 August 2013 at 7:22 pm

    by the way, what is the ‘refresh’ option then if it doesn’t cool?

  • Reply Rin R 10 August 2013 at 1:32 am

    N810 is retailing for about HK$900 here! It’s scary how much they marked the prices there! N820 is about HK$1,120.

    I think like what you said, a cool pack will work the same as the cooling function in Hada Crie, because the fundamental idea is to close the pores with a cooler temperature. I’m the very lazy kind, so an all-in-one device works best for me haha. If you don’t mind the extra effort, then using a steamer to open your pores and a cool pack to close them would be most cost-efficient!

    The ‘Refresh’ option in N810 is where the skin is refreshed with the combination of vibration and switching of ions (between + and -). A mask or milky lotion is used during this step.

  • Reply MommyStarz 10 August 2013 at 4:15 pm

    thanks rin i think i’ll wait a bit and see if prices go down. considering the mailing fees i think i’ll cost around the same if i get it here anyways! thanks for the offer!

  • Reply Rin R 12 August 2013 at 9:56 pm

    MommyStarz, no problem at all. The toughest part is deciding which model to buy! Once you’ve decided, then getting it is easy ;D

  • Reply LSK 13 August 2013 at 5:06 am

    Hey, Just wanted to know if you’d be able to advise on where I could get this awesome gadget during my visit to Japan in a week!
    I’ll be around Shinjuku or Shibuya. I was going to bet that Matsumoto Kiyoshi will just have one on the rack, but I figured it wouldn’t hurt to get a pointer :D

  • Reply TT 13 August 2013 at 7:22 am

    Hi Rin, I just want to let you know that your post helped me tremendously on purchasing the HadaCrie. Especially the comparison chart that you made in the previous post about the differences between each model! It was SO helpful because I was really confused! In the end I got the lower-end model N810 yesterday and I am super excited to try it out!! :)

  • Reply Rin R 13 August 2013 at 10:09 pm

    Actually, Matsumoto Kiyoshi does not sell Hada Crie. It’s a drugstore, not an electronics store :)
    Shibuya and Shinjuku both have big electronics stores, so you won’t have a problem finding it. For example, there’s a Yodobashi in Shinjuku (east exit, I believe) where you can find it. Enjoy your trip to Japan!

    I’m very happy to know that my post was helpful to you! Have fun experimenting with it hehe. I would love to hear how it works for you!

  • Reply MommyStarz 16 August 2013 at 7:48 pm

    i ended up with the n810 too, from beecrazy for about HK$1100! totally agree with TT, your chart was super helpful – hitachi should pay you for it.

  • Reply Rin R 17 August 2013 at 5:15 pm

    Yay, you managed to decide on a model! For me, it was quite a relief when I finally decided. No more headaches and can just start using the product!

    Thank you for your kind words ( ´ ▽ ` ) My “payment” is the satisfaction of helping fellow consumers! (although I wouldn’t mind if Hitachi paid me lol)

  • Reply Emily Xiao 24 August 2013 at 7:01 am

    Hi Rin,

    I was wondering if you ever try the mask step with washable masks. I wanted to see if I can use those mask for this step but could’t find any reviews online…. I guess most of the reviews would probably be in Japanese, and since I don’t understand any, I am turning to you for your help~~~
    Any ideas?

    Thank you,

  • Reply Rin R 26 August 2013 at 2:54 am

    Hi Emily,

    I’ve never actually used washable masks before, so I cannot say for sure.

    But theoretically speaking, I don’t see why it cannot be used with Hada Crie :)
    I’m assuming of course that the mask is of comparable thickness to the one-time use masks, since it might not be as effective if it’s thick.

  • Reply Yolanda Panadero 26 August 2013 at 6:33 am

    Hi Rin

    Are you happy with the N2000 model or you would not buy this model again?

    I am thinking on buying the N2000 for the pore function. Do you recomend it?

  • Reply Rin R 28 August 2013 at 3:30 am

    Hi Yolanda,

    Based on my personal experience so far, I would not buy N2000 if I could choose again. For me, the N810/N820 would suffice.

    But allow me to qualify that I think my pores are not “large” by normal standards – meaning you will not be able to see my pores if you look at me from a normal distance. That may be a reason why the effect might be minimal for me.

    I won’t recommend it if you have the exact same skin condition as I do :)

  • Reply Yolanda Panadero 30 August 2013 at 12:14 am

    Thanks a lot for your recommendation!

  • Reply Juju 3 September 2013 at 5:11 pm

    Hi Rin,

    Any updates on this device? have you received your Paula’s choice toner? i’m very curious about how you would go with the toner.

  • Reply Rin R 4 September 2013 at 4:52 am

    Hi Juju,

    Yup, I’ve tried it with Paula’s choice. I think it cleaned a bit better, and my cotton pad was a bit dirtier, although it was still nowhere near Fishball’s level :(

    From my experimentation so far, I do think that the toner as well as type of cotton pad plays a part as to how effective Hada Crie is. The problem is just finding the right combination for our own skin!

  • Reply MommyStarz 8 September 2013 at 10:22 am

    hi rin! i finally picked up my n810 and used it for the first time today! I was gripping so tightly i lose feeling in my hand… then i realised there’s no way anyone could grip so tightly for 20 minutes so i loosened up… -_-“

    just wondering, i used kiehls ultra facial cream in my second (and going on step three now)… but it doesn’t seem to ‘run’ so smoothly across my face as most people’s ones on youtube… is there a recommendation on a type of lotion to use on the crie? does it have to be more watery? feels like i have to put on a whole lot of lotion to get it to keep going (there’s only so much of my face i can keep running over…sigh, so lazy)

    would love any suggestions you have!
    ps. my first step with toner left so much ‘dirt’ on the cotton pad i was seriously blown away…-_-“

    • Reply Rin 9 September 2013 at 11:41 pm


      Haha, there is no need to grip it so tightly. All the plate needs is contact with your skin. Gripping harder does not equal more “powerful” ions released ;D

      I think creams are a bit too thick for Hada Crie. You probably need something that is like you said, more watery. Gels or emulsions are recommended.

      If you still want to try working with your cream, one suggestion is to use the cream first, and as you feel the gliding getting less smooth, you can mist your face with a water spray. This will provide the moisture the gliding action needs. Personally, I use Avene. But there are many other similar types you can try.

      You can also try grape water spray for added moisturizing benefits.

      Your cotton pad was dirty too? I’m so jealous!
      What toner and cotton pad did you use?

      • Reply MommyStarz 10 September 2013 at 11:16 pm

        shu uemura and just normal supermarket cotton pads!

        i’m going to go get some sprays tomorrow…

        • Reply Rin 11 September 2013 at 3:58 am


          Why does everyone get the satisfaction of seeing dirty cotton pads but me?!
          >___< Can I know the name of your Shu Uemura toner? And do your cotton pads have an exfoliating texture? Or are they the normal smooth cotton kind? Let me know if the misting technique works well for your cream!

          • MommyStarz 11 September 2013 at 7:59 pm

            just the normal cotton pad. shu uemura red:juvenus. haven’t had a chance to go get the spray yet… maybe tomorrow :)

  • Reply jen 11 September 2013 at 1:48 pm

    wow how come it seem yr pores get bigger after 10days of use? have u been too strong or harsh on yr face?
    btw do we need to power onto direct cable point when we use this product? or its for charging purposes?
    I might want to buy some calligraphy brushes from Japan. can u help me? Also Singaporean. how much u charge? they need cash on delivery i think. thanks.

    btw thanks for the post
    very useful

    • Reply Rin 11 September 2013 at 3:45 pm

      Hmmm, it’s interesting you see it that way.

      What I see, as stated in the post is that the skin firmed up, bringing the pores closer together, which may be why it looks like there are more pores. But if you compare pore to pore, I don’t think the size of the pores changed much at all.

      On the contrary, I think the products we used are too gentle. My cotton pads are nowhere as dirty as I hoped for it to be.

      By the way, the picture (“Subject F”) is also not of my face. Just wanted to state it in case anyone else who reads your comment gets confused :)

      Yes, N2000 needs to be connected directly to the power socket to be used. This post might be helpful:

      As for your request, yes, I might be able to help you. Please send me an email with the details. My contact info can be found at the top of the page.

  • Reply Yolanda 19 September 2013 at 5:39 am


    Have your heard about “YA-MAN IB19”? I do not understand japanese and with the web translator is hard to follow :).
    It seem that it massage/antiwrinkle and also cleaning.
    Do you know the product?

    • Reply Rin 20 September 2013 at 6:17 pm

      Hi Yolanda,
      Sorry, I’ve never heard of the specific product you’re talking about. There are simply too many of such gadgets in Japan to keep track of them all haha.

      From briefly reading the specifications for YA-MAN IB19, it also makes use of ions, but not really for cleansing I think. It’s more to work on improving the appearance of laugh lines, wrinkles, etc. (thus the label “Exercise” on the gadget)

  • Reply yvonne 5 October 2013 at 4:23 am

    hi, i came across your blog when i try to search for hada crie products. i would like to know whether the gadget is waterproof and can be rinse/wash like the clarisonic? if the gadget can’t be rinse or wash, then it won’t be dirty over time after using it on gel/emulsion/mask? if my washroom don’t have any power socket, it’s recommend to purchase the n820 instead? thanks

    • Reply Rin 7 October 2013 at 1:51 am

      Hi Yvonne,

      No, it cannot be rinsed under water (I did mention this in the post above). Please look under “Things I use” above to see how I solved it.

      If the area you intend to use it in doesn’t have an accessible power socket, then yes, I think it might be better to consider the N820 instead. I know many people who use it outside of the washroom (while watching TV, etc) so you don’t have to confine your option to the washroom if you don’t want to :)

  • Reply anthea 10 October 2013 at 8:58 am

    I’d suggest trying bioderma water cleanser for the cleansing step. Or Guinot one step cleansing or mandom water cleanser. It works better than most of the toners. I don’t have the fancy new hadacrie just the old face crie.

    • Reply Rin 12 October 2013 at 1:06 am

      Hi Anthea,

      Thanks for the recommendations. I’m guessing you see the dirt on the cotton pad after using the toner?

      I’ve seen the Bioderma one in drugstores, and have also heard of it previously, so I might check it out after my current toner runs out!

      • Reply Anthea 12 October 2013 at 9:47 pm

        I actually use the bioderma to remove my make up or morning cleansing and one day decided to use it with the face crie. Worked so well since its water base for deep pore cleansing. Then i came across a few other reviews of people using the hadacrie and bioderma as well so i’m sold on this routine for 1-2 weekly.

        • Reply Rin 14 October 2013 at 2:14 am

          Thanks for sharing! It sounds quite promising! Now I just have to finish up my gigantic bottle of toner…

  • Reply erni 14 October 2013 at 6:29 am

    Hi rin,

    I just bought n2000. I am kind of confuse when to use it and the products that I can use.

    do I use it as daily with my skincare products?fyi I am using skii cleansing lotion and essence, lancome advanced genifique, skii stem power.

    Can I use these products with this gadget or I use the gadget first with products that u recommend and then apply my skincare routine?

    thank you

    • Reply Rin 16 October 2013 at 12:14 am

      Hi erni,

      Yup, you can use Hada Crie daily with the products you already own. It can get a bit confusing with what to use at each step, but generally it’s something like this:

      Step 1: Toner (cleansing lotion sounds like a good fit)
      Step 2: Product that is good for moisturizing (SKII treatment essence will be good for this step, although a bit pricey to use)
      Step 3: Sheet mask or thick, creamy product

      I am only familiar with essence so that’s the only one I can more confidently comment on. You can look at the products you have and see if any of them fits the description. It’s a bit of experimentation, so slowly work your way through and find out what works for you!

      • Reply erni 16 October 2013 at 5:48 pm

        Thank you so much for your input. I will try and see how it goes.

        thanks again rin

  • Reply dawnperiwinkle 14 October 2013 at 7:43 am

    Hi Rin
    Would you know if there is a hada crie being sold at Narita airport? Will be there for a short layover. Thanks

    • Reply Rin 16 October 2013 at 12:09 am

      Hi dawnperiwinkle,

      I’m not sure if they are sold at Narita Airport. Sorry I’m unable to help!

  • Reply Michelle 30 October 2013 at 4:59 am

    Hi Rin,

    I bought the n2000 and I’m confuse when to use it and the products that I can use. do I use it as daily with my skincare products or do i use it few times a week and after using apply my regular skincare routine or I dont need to? I currently use Shiseido Future solution cleanser to wash my face, then Future solution softner, after the Shiseido brighton serum and then Shiseido Bio Performance cream. I’m so lost on what to use with the gadget. I also have a Dior Gentle toner, do i use that for the first step instead of the Future solution softerner?

    I’m so lost. I was so confuse on what to use with the steps and end up ordered the Hada Labo’s moisturizing lotions.

    can you please help?

    Thank you so much!

    • Reply Rin 30 October 2013 at 6:09 pm

      Hi Michelle,

      You start with a clean face. No need to apply any product before using Hada Crie. You can use it daily or once in a blue moon; it’s all personal preference.

      I am not familiar with the products you mentioned, and cannot offer specific advice, but from what I quickly googled, I think it sounds like the softener is better suited for Step 2 since it is very moisturizing. Therefore, you can use the Dior toner for Step 1.

      In general, my advice to you is the same as what I told erni above:

      Step 1: Toner
      Step 2: Product that is good for moisturizing
      Step 3: Sheet mask or thick, creamy product

      You can see which of your products matches the description and try them out. Don’t be afraid to experiment! The worst that can happen is you waste one use’s worth of products, but you can knowledge in how to use Hada Crie :)

      • Reply Michelle 31 October 2013 at 6:59 am

        Hi Rin,

        Thanks so much for your advice. I’m so happy that I found your blog. I will finally try the gadget with my products tonight. :)

  • Reply Michelle 4 November 2013 at 11:25 am

    Hi Rin,

    I forgot to ask you do I apply my regular skincare routine after the treatment? Like night cream and eye cream afterwards? Also, after the mask do I rinse my face first then start step 4?

    Thanks for your help!

    • Reply Rin 12 November 2013 at 6:23 pm

      Hi Michelle,

      Nope, I do not apply any additional products after using Hada Crie since my face is already saturated with products. But if you feel it’s necessary, I doubt there will be any issues adding on more :)

      Nope, I don’t rinse my face after the mask step. Just pat it in and go on to step 4. Rinsing means washing all the good stuff down the drain! D:

  • Reply joanne 29 November 2013 at 3:30 pm

    Hi Rin
    can I use N2000 at my eye area? because I have very bad dark circle?
    If I use ampoules, which mode will you recommend?


    • Reply Rin 30 November 2013 at 2:50 am

      Hi Joanne,
      The skin around the eyes, especially below the eyes, are very thin and delicate and I won’t recommend for you to use the gadget there.

      Personally, I would use ampoules after using Hada Crie as a finishing step. But if you would like to experiment, then step 2 sounds like the best place to try.

      I would love to hear how it goes for you if you decide to experiment :)

  • Reply Natalie 5 December 2013 at 1:18 pm


    Thanks so much for the extensive review! Yours was one of the main sources I looked to when researching buying a Hada Crie. I’m hoping you’ll be able to answer a quick question…

    Did you find that other toners/lotions worked better than the witch hazel? I’m thinking about using witch hazel instead of my current toner, but may not do it if it’s not as effective.

    Thanks again!

    • Reply Rin 5 December 2013 at 10:02 pm

      Hi Natalie,

      Great to know that my review helped!

      I have never tried it with witch hazel, so I cannot answer with certainty. But if you already own it, I’d say just try it and see how it goes :)

      • Reply Natalie 6 December 2013 at 1:12 pm

        Sorry for the confusion. I meant how did you like using Thayers’ Toner with your Hada Crie?

        • Reply Rin 10 December 2013 at 3:12 am

          Ahh, by “witch hazel” you were referring to Thayers’? I was under the impression you were referring to pure witch hazel.

          In that case, I feel Thayers’ is a bit too mild for Hada Crie to fully unleash its potential and have since moved on to experiment with other toners. Haven’t found the “holy grail” toner yet though :/

          • Natalie 13 December 2013 at 1:31 am

            Aw that’s too bad! I’m currently using the NUXE micellar water and based on how dirty the cotton looks, it seems to be working really well :X

            I like to try new products so was looking into other options for when I run out of NUXE.

  • Reply kdub 6 December 2013 at 12:22 pm

    Hello! thanks for putting together such a useful blog! You help make all these products look less intimidating, especially for a girl from the states :)

    i just purchased a hada crie n2000 and i’m not sure what the best order to apply product is.

    my evening routine for product application is: face oil, foam milk cleanser, toner, serum, moisturizer, eye cream and when i do a sheet mask then i’ll start to put the serum, etc. on afterwards.

    do you think it would make sense to use my thicker serum for Step 2, then follow with my moisturizer & eyecream, and THEN do Step 3 and apply my sheet mask? or is there a better more efficient way to make my products for effective?

    Any insight would help, thank you!

    • Reply Rin 10 December 2013 at 3:16 am


      I would use the moisturizer and eye cream after the entire course, rather than before the mask. You seem to do the same when not using Hada Crie too, so why not follow the same order when using Hada Crie? :)

  • Reply Mei 19 December 2013 at 5:11 pm

    Hi Rin,

    Great and detailed review! Thumbs up! Still deciding which one to buy. Most likely will go for the CM 2000. :) enjoy the cold winter!

    • Reply Rin 21 December 2013 at 1:37 am

      Hi Mei,

      Thanks! Glad it helped :) Have fun with when you get your Hada Crie!

  • Reply May 24 December 2013 at 8:05 pm

    Hello Rin,

    Thanks for such a useful review of the product. I would like to purchase the product from your 24kei website! Are u selling N-810 by any chance? and can you ship the product to US and how long would that take?

    I’m so jealous that you are staying in Japan and I would go hella crazy on all the beauty products if I were in Japan.

    Thank you!

    • Reply Rin 25 December 2013 at 12:18 am

      Hello May,

      Great to hear you found my review useful :)

      N810 is not listed on 24kei (mainly because it has been discontinued), but I am still able get it at the moment and will send you an email shortly with details.

      Don’t be jealous, there are lots of beauty products in US too that I’d love to get my hands on!

  • Reply Anna 29 December 2013 at 7:05 am

    Hi Rin!
    Thank you for a detailed review. I accidentaly found out about Hada Crie and now I want to have one for myself. Knowing some about device-based cosmetology I still cant understand how Hada Crie works inside out. To create ions there must be electrical charge on the surface. Do you feel electric shock on your skin when using Hada crie? Are there any feelings at all (like pain or irritation).
    Are there any contraindications to use hada crie like blood vessels located close to the surface of skin.
    Is there any lifting or anti-wrinkle effect from using the gadget?
    As far as I know manufacturers recomend to use special “ion charge cosmetics” with this kind of gadgets, to make the moisturing more effective. Do you know anything about it?

    • Reply Rin 29 December 2013 at 4:40 pm

      Hello Anna,

      There is no obvious feeling of electrical charge when using Hada Crie, and certainly no electrical shock. The electrical charge is very mild, and masked by the vibrations that accompany every mode.

      There should be no pain or irritation when used correctly, and the main feeling comes from the vibrations that serve as massages for the skin.

      Pregnant women and people who are undergoing dental treatments are advised not to use it, as these people have heightened sensitivities.

      Hada Crie is primarily a moisturizing and cleansing gadget, and is not really equipped to provide lifting or anti-wrinkle effects.

      One of the most appealing things about Hada Crie is the ability to use any type of cosmetics, rather than specialized cosmetics. The ion plates will take care of the rest :)

      I hope the above helps you understanding Hada Crie better!

  • Reply Lilea 30 December 2013 at 11:06 am

    Hi Rin!
    I was thinking of buying the N2000 model. But after reading your review, I was contemplating whether I should get the N1000 instead. Since your review, have you tried your N2000 with other types of toners? Does the cotton pad turns out dirtier or is it still the same?

    • Reply Rin 1 January 2014 at 4:32 am

      Hi Lilea,

      I’ve tried with it with a couple other toners, but the cotton pad never turns dark brown like what some people get. I’ve sort of come to terms with it, and accepted that maybe my skin is not that dirty after all because I don’t step out of the house that much compared to other people. I go out on average maybe two or three times a week? And most of the time for only a couple of hours.

      I’m not sure if the above will help you in making a decision though, haha.

  • Reply sky 1 January 2014 at 5:07 pm

    Hello Rin,
    I just received my N2000, thank you. I can’t wait to test it :D
    I just want to say, thank you for your very helpful review
    and for your good customer service :D
    I would like to try the hada labo to use with this product but I am not sure which type to use. I have an oily combination skin.
    I am currently using the shiseido white lucent products for my skin care so I am thing using the hada labo whitening products but I am not sure.. What do you suggest?
    And would you be including the hada labo products in your shop?

    Also, the hada crie manual says:
    Limit use of the device to no more than 11 mins per day including use of “Hot Mask”

    Does this mean, if I want to do the basic step, I can only do it either in the morning or evening? Can’t i do this routine twice a day? Morning and evening. If I remember correctly, I heard hada crie review from YouTube where the reviewer mentioned doing the routine in the morning and in the evening but it was with the old hada crie product not the “hot and cool”.
    What do you think? Will it be alright if I do the routine twice a day?

    Thank you :) and happy 2014!!!

    • Reply Rin 1 January 2014 at 10:31 pm

      Hello sky ;)

      Glad it reached you safely! Please feel free to leave a testimonial on 24kei if you can find the time. I would be most honored :

      As for which Hada Labo product to use… the key ingredients of hada labo (which are in every product no matter which range it comes from) are all of low sensitivity to skin and oil-free, so I would say to use one with the effect you are going for. In this case, you seem to be focused on whitening, so I would say the whitening range sounds like a good match for you.

      I don’t think I will be listing Hada Labo on 24kei anytime soon, but I will be happy to help you with purchasing the products if you like. Just let me know and I’ll drop you an email with the details.

      I re-read the Japanese manual and it only cautioned against using step 3 more than once a day. I think it is ok to use steps 1,2 and 4 (in any combination or even a single step on its own) twice a day. Limit step 3 to once a day if using with emulsions, and twice a week if using sheet masks.

      Happy New Year to you too :)

  • Reply Mandy 31 January 2014 at 2:47 pm

    Hi Rin!

    I came across the Hada Crie 810 on another site and became so intrigued. Didn’t realize there were different versions to pick from (one too many for my indecisive self). But seeing your review it seems like the older versions might not be too different & it doesn’t hurt that it is cheaper! Thank goodness for your two posts on this or I’d feel so lost with all the models.

    With the 810, what kind of products would I use during the Micropat & Moisture Up modes? Assuming I use a toner or cleansing water during the Cleanse stage. Also, must I use a cotton during the Moisture Up mode? Since even the lightest moisturizer/lotion that I use is the milky kind and it seems a bit strange to use that with a cotton.

    I know that the older models are not made anymore, but would you happen to still be able to get hold of the 810 model? If so, for how much & what would the shipping be like to the US?

    Thank you again! :)

    • Reply Rin 31 January 2014 at 4:04 pm

      Hi Mandy,

      Thanks for stopping by!

      Yup, you’re right. You use a toner for the Cleansing mode. For the Micropat and Moisture Up modes, I saw that you use Hada Labo’s lotions? You can use them at these modes :) You might want to have a mist spray on hand for Micropat so that you can moisten your face to avoid dry burns.

      Yes, for N810 you need to use a cotton pad during the Moisture Up mode. The N820 was upgraded to be used without a cotton pad during this mode though, so if you want to use your thicker emulsion or milky lotions, you might want to consider N820 instead.

      Yes, I am still able to acquire N810 at this point. I’ll email you with the details :)

  • Reply Tina 18 April 2014 at 12:30 am

    Hi Rin,

    I’m still thinking to get either the N820 or the N2000. After months of use, how did you find about the cool mode for pore minimizing? Is it any better?


    • Reply Rin 19 April 2014 at 1:45 am

      Hi Tina,

      If budget is not that big a concern, I’d recommend you to go for N2000.

      I do think my pores are not as obvious as before. Probably due to a combination of Hada Crie and other factors like being more diligent with skin care, not using products that are superfine and lodge themselves in the pores, and always double-cleansing to remove all make up :)

      • Reply Tina 19 April 2014 at 2:55 am

        Thanks for your reply. Yes, I think I will go for the N2000.

        p.s. your review is very helpful :) Thank you

  • Reply Lak 23 April 2014 at 10:34 pm


    I’ll write back here because for some reason, I can’t access the previous post anymore.
    So, first I meant to thank you for your quick answer, and also share the fact that vendors at Yodobashi Camera surprised me by tecommanding to go rather for the Ya Man Platinum White Uruoi hot&cold… Which I’ve never heard about before. I’ve been looking for additional info, in particular about the Eye care mode since I am not particularly interested in the hot and cold one… I couldn’t find anything in English so I’ll drop it and just go with the Hitachi CM-N820 :)

    • Reply Rin 24 April 2014 at 12:57 am

      Hello Lak,

      Thanks for bringing my attention to the post! Don’t know what went wrong, but I somehow managed to fix it and it’s accessible once again :)

      Hmmm, I think that even though the staff are wearing the Yodobashi uniform, sometimes they work for specific vendors. You may have just encountered a Ya Man staff or something ;)

      Congrats on your (soon-to-be) new purchase! Have fun experimenting with it!

  • Reply kk 28 April 2014 at 8:54 pm

    Hi Rin,

    please advise! my sister who just came back from Japan, bought the n1000 for me. I live in Sg and I was told that I have to use a step down power converter or some sort so as to not spoil the hitachi n1000 (correct me if i’m wrong!).

    I went to several stores today to take a look at the power converters and they have different watts available. I bought the 70watts in the end. i don’t know if I am right.. Please help! I can’t read the Japanese manual so I don’t know what watt is required for the product.

    Thank you so much :)

    • Reply Rin 29 April 2014 at 12:04 am

      Hi kk,

      Yes, you will damage your N1000 unit if you plug it directly into a Singapore socket. The N1000 is for use in countries with voltages between 100-120V, whereas Singapore is 220/240V, so yes, you will need an additional step-down transformer.

      The manual does not give any information on this. Just go to a store and tell the voltage of the product you have. They should be able to recommend the correct item that you need.

      • Reply kk 30 April 2014 at 3:44 pm

        Hi Rin!

        Thank you for your reply! I tried the Hada Crie today and it kinda felt stingy? Is this normal? it felt like that electric current stinging. My lotion dries quickly on my skin, leaving nothing ‘wet’ for the product to glide though. could this be the reason why?

        Please advise, it seems that you are the only one who could help me in my questions. ^^

        • Reply Rin 30 April 2014 at 6:35 pm

          Hi KK,

          No, that is not normal. You’re right to say that it’s due to the dryness of the skin.

          You should never use Hada Crie on dry skin. If you find that the product has dried up, either apply more or use a mist.

          Hada Crie should glideeasily over your skin. If you have to drag it, you know it’s too dry.

  • Reply winnie 14 June 2014 at 3:30 pm

    Hi! Just to clarify, the only model that requires a transformer to use in Singapore, is the N1000? The others do not require a transformer correct? Thanks!

    • Reply Rin 14 June 2014 at 5:03 pm

      Hi Winnie,

      Yes, that’s correct. N1000 is the only model that requires a transformer for use in Singapore.

  • Reply Dau 30 July 2014 at 2:30 pm

    Hi Rin, Thank for your review. I have pick N2000. Because I only use natural thing for skincare, Could I use honey or oliu oil instead of gel/emulsion type products in Step 2 and 3?
    And I wonder that my hada always vibrate on step 2, 3, 4 (not with many short vibration times like step 1) even when I take it out off power outlet? Is it broken? :((

    • Reply Rin 31 July 2014 at 2:30 pm

      Hi Dau,

      Hmmm, that’s an interesting question.

      I think if the consistency is just right (meaning not too thick or thin) to glide around the face, it is possible for use with the Hada Crie. I’m not sure how good the effects will be, but it doesn’t hurt trying!

      Hada Crie does vibrate from steps 1-3, and the way it vibrates is different for each step. I think I described the vibrations above.

      But it shouldn’t vibrate on step 4, neither should it vibrate when you remove the power. I’m not sure if it is “broken”, but you might want to check with Hitachi/the seller to confirm that it is safe for continued use.

  • Reply karen 2 August 2014 at 9:13 am

    Hi Rin,

    thanks for the review. looking at buying one of these but it’s still quite expensive so I need a good review on it :)

    I’m looking through your blog now…needing a good moisturising serum for my face and necklines!! Australia’s weather is drying me up…:(

    thanks again!

    PS: I absolutely dislike the beauty diary mask. It doesn’t do anything for me even with the soaking essence it comes in.

    • Reply Rin 2 August 2014 at 3:38 pm

      Hi Karen,

      I hope my review was at least slightly helpful to you!

      I haven’t found a “holy grail” serum yet, but I’ve been trying out several brands and rather like some of them, in particular it’s skin serums. It’s a Korean brand and I’m not sure if it is easily available in Australia or if it’s suitable for your skin/climate, but you can check that out! (I haven’t written on them even though I bought several bottles and actually planned to -_- )

      Yeah, I’ve stopped using beauty diary masks and replaced my stash with Korean masks on my trip to Seoul earlier this year :D (however, beauty diary did have ONE mask that worked for me though! It’s the one of the more “premium” range masks that contains 24k gold)

      • Reply karen 3 August 2014 at 10:53 am

        Hi Rin,

        yes, it’s so hard to find a good serum. There’s heaps of korean stuff in Sydney. The popular thing in stores right now are snail creams though…not keen to try it. haha

        The best serum I ever used is Kanebo freshel moist lift smoothing essence. It works so well for me and my sister. My sister had a period of skin problem and tried all sorts of expensive serum and that was the only one that works. Unfortunately, it’s too hard to get them l online and even in stores in Japan. It’s great for ppl with dry skin or pores problem. Not sure if you may be interested to try it next time :)


      • Reply karen 3 August 2014 at 10:55 am

        oh…at the moment I am going to try lorea”s vichy liftactiv serum. Read a book about heaps of serum reviews. Seems good in all aspects. Hope it works!

        • Reply Rin 4 August 2014 at 12:19 am

          Thanks for the serum recommendation, Karen! I’ll look out for it the next time I’m out and about!

          I hope the serum you’re about to try works out for you! (that book that contains serum reviews is quite intriguing!)

  • Reply Kay 9 August 2014 at 2:56 am

    Hi Rin,
    Thank you for the review. After reading your posts (N2000 review and the product comparison), I can’t wait to get the gadget. However, I am still deciding between N820 and N2000. It has been more than a year since you bought N2000, do you think the pore minimization function work? Should I invest more $$ on N2000 or just get the N820? Thank you =)

    • Reply Rin 9 August 2014 at 4:19 am

      Hi Kay,

      You’re welcome!

      Regarding the effects of pore minimization, I didn’t really see much difference in my case, but to qualify, my pores weren’t actually large by normal standards. They only looked huge to me because I place my face right up to the mirror lol. Meaning, you won’t be able to see my pores at all from a normal distance when talking to me.

      If you’re the same as me, then perhaps N820 would suffice!

      But if you just want to cover all grounds, then I think it wouldn’t hurt getting the N2000 since you’re already shelling out for the Hada Crie, you might as pay a bit more to upgrade it to the best model. Plus it has other niceties like taking a shorter time! (important for me because I’m both impatient and lazy -_-)

      Whatever your choice, I hope you’ll enjoy using it! :)

  • Reply House-hunting! - tripleRIN 12 August 2014 at 6:58 am

    […] Surprisingly, when I inquired with the moving companies for the upcoming move, the difference between moving and moving+packing+assembly is only about 15,000 yen! That’s half the cost of my Hada Crie! […]

  • Reply Lydia 21 August 2014 at 12:41 pm

    Thanks for your detailed posts! I’m definitely ‘late in the game’ but better late than never! Just wondering if I can get some advice or information on the following:
    1) Authenticity of device based on Price & Seller Location
    I’m looking around online to get this and came across the usual Qoo10 listings and some Hitachi-HK sites. There seems to be a parallel model CM-N28000bf or something like that and is sent out from HK. The price can be substantially lower at either SG$200+ or some even US$79+. Do you know if there are China made counterfeits out there? Of course the standard “if it’s too good to be true” stands but I’m just wondering if you, or anyone in your network knows what’s ‘Safe’?
    2) Hada Crie vs Ultrasonic Peel/Scrubber
    The latter seems ‘non-abrasive’ too (as opposed to the brush-type cleansing devices) and I’m wondering if you or anyone you know might have tried both devices to know the difference in outcome for the cleansing abilities?
    Thanks a gazillion!

    • Reply Rin 22 August 2014 at 10:07 am

      Hi Lydia,

      Nah, it’s never too late! Regarding your questions:

      1) Yes, HK released parallel models for both N820 and N2000 starting with the N28xxx. As far as I’ve checked, apart from the model numbers, they are identical to the Japan models. As for the prices, US 79+ sounds quite unrealistic for Hada Crie, unless it’s the N810, but I don’t believe they have parallel models for that. I haven’t really heard of any counterfeits, but it won’t be surprising if there were. The high price point of Hada Crie makes it a rather susceptible target after all. Personally, I would stick to reliable sellers. That is probably the safest bet ^^

      2) Unfortunately I haven’t had a chance to try out ultrasonic devices yet so I can’t comment :(

      • Reply Lydia 22 August 2014 at 11:12 am

        Hey Rin,

        Thanks a gazillion for that info! It’s difficult when I don’t know much about the product and where to look for info! Looks like I will likely get the N28000 version if it’s identical – with english labelled buttons too!

        Actually, I found the HadaCrie only cos I was looking up devices that can deliver spa-like quality skincare! Can’t stand that we have to spend that much on facial packages and really happy that home version devices are created! Have you heard of Mesotherapy? The needle free version that uses electro-pulses of sorts to get minerals etc deep into the derma layer of skin rather than just the surface level treatment? I’m wondering if there’s anything like it out there and wonder if you’ve come across something like that. Again, all sources of these products come from HK…and China. Lol and that just makes me nervous!

        Anyhow if you have heard of the above I would be so grateful if you could share your knowledge…. if not! Thanks a bunch! :0)

        Have a great weekend!

        • Reply Rin 22 August 2014 at 11:55 am

          No problem at all :)

          Yep, I’ve heard of mesotherapy, but mesotherapy DOES use injections to deliver products into the skin. Perhaps you were thinking of iontophoresis instead?

          If so, then Hada Crie performs similarly. Of course, you can invest more and get a more professional machine that does more (but also costs more). I used to go to a home-esthetician and she purchased such machines. But I think for personal use, Hada Crie is a pretty good place to start. It’s not prohibitively expensive, but also has some of the functions that the more expensive machines have. You could try it out first and if you are committed enough (most people get lazy after a while, even though they start off enthusiastically lol) you can always upgrade later!

          Hope this helps! Have a good week ahead too :)

  • Reply Lin 9 September 2014 at 10:19 pm

    Oh dear! I just got back from Tokyo to America. Should have checked this out before, now I just have to order one and got it shipped to USA. Sigh :-)

    BTW, thanks for the useful tips.

    • Reply Rin 10 September 2014 at 7:07 am

      Phooey :(

      On the bright side, the prices are not TOO different (about $30?) between buying Hada Crie in Japan vs say, Amazon, even after taking into account shipping costs AND tax refunds! :)

  • Reply More than the numbers • tripleRIN 17 September 2014 at 3:01 am

    […] I’m actually quite proud about it LOL First result on google leh! (if you’re curious, this this and this are some of my posts that gets the most hits from […]

  • Reply Natalie 25 September 2014 at 5:19 pm

    Hi. Could you provide an update on your Hada Crie? Are you still using it? How’s your progress with pore minimizing? Do you still recommend a lower model over the more advanced/ expensive ones? Tnx

  • Reply Hada Crie N3000, N830 - New 2014 Models • tripleRIN 7 November 2014 at 6:59 am

    […] I splurged and made my singular most expensive beauty purchase – The $300 Hada Crie N2000 [review here] by […]

  • Reply Hada Crie: The truth about N2000 • tripleRIN 7 November 2014 at 7:01 am

    […] It was my most expensive singular beauty purchase, costing close to SGD 400. (it’s fallen to only $200+ now >_< lucky for those of you who are looking to buy it!) You can read the review here. […]

  • Reply Hada Crie - Comparison of the different models • tripleRIN 12 January 2015 at 12:57 am

    […] (6/22): Review is […]

  • Reply Loveleen 3 February 2015 at 7:47 am

    Hi rin I bought hitachi hada crie n2000 nd using from last 4 months. I am happy with results. I want to buy nuface trinity. Can I use hitachi hada crie nd nuface trinty same time?

    • Reply Rin 4 February 2015 at 9:12 pm

      Hi Loveleen,

      Glad to hear that Hada Crie works well for you!

      I’ve never heard of Nuface Trinity, but a quick google search tells me that it’s a type of microcurrent facial toning device. That’s fundamentally different from Hada Crie and I don’t think there are any issue using them simultaneously.

      However, maybe at the start you might want to use them on alternate days rather than both on the same day, just to see how your skin responds to the new routine :)

      I’d love to hear you share more about this new gadget if you do end up buying it!

      • Reply loveleen 5 February 2015 at 5:15 am

        Thanx rin. I am going to buy nuface trinity soon. i will definately share my thoughts with you

        • Reply Rin 6 February 2015 at 3:27 am

          I can’t wait to hear what you have to say about it! :)

          • loveleen 20 February 2015 at 10:04 am

            hey i got nuface trinity and i love it. I feel like my face is toned ,musles are stimulated and jaw lines are more defined. After couple of months I am gonna buy nuface ele too cz i want my eyebrow arch.
            Please explain nu skin galvanic spa if you know

          • Rin 23 February 2015 at 5:15 am

            Hi Loveleen,

            Thanks so much for the update! Glad to that it’s working well for you :)
            You’re very dedicated to beauty; I only wish I had half your dedication!

            Apologies, but I’ve never heard of this galvanic spa either (but it looks very expensive!)

  • Reply Ashley 19 July 2015 at 12:56 am

    Thanks so much for your post! So helpful! I bought my Hada Crie 2000 after reading your sharing! May I know how many times in a day can Hada Crie be used!

    • Reply Rin 19 July 2015 at 10:53 pm

      Hi Ashley,

      You’re welcome :)
      And you shouldn’t use the gadget more than once a day (as stated in the manual).

  • Reply Ashley 22 July 2015 at 3:41 am

    Thanks! :)

  • Reply Clara 22 November 2015 at 6:27 pm

    Hi Rin, came across your blog as I was researching about Hitachi Hada Crie. If I would like to have the features of N2000 but prefers it to be wireless, which should I buy?

    • Reply Rin 22 November 2015 at 8:42 pm

      Hi Clara,
      Unfortunately you can only have one or the other. You will have to decide which function is of a higher priority to you and pick that one!

      FYI, I did a new post (on my beauty sub-blog) recently on which Hada Crie model to buy that you might find helpful :)

  • Reply CL 22 November 2015 at 6:30 pm

    Is it cheaper to buy from Japan? Maybe making a trip to Tokyo. Do you know where to buy in Tokyo?

    • Reply Rin 22 November 2015 at 8:46 pm

      Generally, yes, it’s cheaper to buy from Japan. But note that if buying from physical stores, only the newest models (N830 and N3000) are sold. Major electrical chain stores (e.g. Yodobashi) will sell them.

  • Reply Hanh 5 June 2016 at 4:02 pm

    Hi Rin,
    I will have a trip to Japan next month,could you tell me where I can buy Hada Crie in Tokyo? I know it is popular there but I don’t know anything about the electronics market so it may be difficult to find this :( And is there any store in Shinjuku or Shibuya? Thanks a lot.

    • Reply Rin 6 June 2016 at 7:25 pm

      Hi Hanh, please refer to the post; I already answered your question on where to find Hada Crie in Japan. As for your second question, Shinjuku and Shibuya both have electronic stores that sell it.

  • Reply Tiffany 4 December 2016 at 7:06 pm

    Hi Rin! I’ve been interested in purchasing a Hada Crie unit (specifically the one you used in this post), but I’m unsure what products to use with it. Some reviews on say that you can only use certain products of a certain texture (water based, no alcohol, nothing thick, etc). I was wondering if the instructions stated that or if you’ve had any first-hand experiences with products of those consistencies. Are there any products you recommend I use and recommend I stay away from with the Hada Crie? I’m in the US but I love a great Japanese product!

    I also use Thayer’s Witch Hazel and feel that on some days it can be a little too gentle. I really have scrub harder than I probably should to see dirt on the cotton pad. I know this post was written a couple of years ago, though, and you mentioned trying the 2%; how is it? Have you or any of your test subjects seen any better results since this article was written?

    I’m sorry for all of the questions! This is the only place I can find a good review on the Hada Crie and I want to know as much as possible about it before I spend $200.

    • Reply Rin 4 December 2016 at 7:19 pm

      Hi Tiffany, thanks for stopping by!

      Most of your questions are answered in this post :)

      As for PC’s 2%, I didn’t see any drastic differences like the photo of the other person above so I didn’t repurchase it.

      Personally, I think Hada Crie really does make the skin more moisturized, but for me, I didn’t really see the pore minimization effects. I think it really depends on the individual’s skin.

      Hope this was helpful! :)

  • Reply Tiffany 4 December 2016 at 8:37 pm

    Hi again! Thank you for such a quick response!

    Your other post was very helpful. I’ll be looking into the products you listed! I just wanted to make sure; I can use anything with the Hada Crie?

    Thank you for your help! Maybe this will save my skin after all!

  • Reply beatrice ng 15 July 2018 at 6:58 pm

    hi there,

    I have a product of hada crie, model cm-n45000uf. and im having some problem of missing the cotton ring. do you know where can i get the refill of this model? i couldnt find the exactly model cotton ring but i do found other. but i didnt know if its fit for all. may i know if it fits all? :)

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